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For when I need more than 140 characters to finish a thought on marketing, media or message.

Coyote Grille & Cantina: Got chips?

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This will be the first post I do that has negative comments about the restaurant I’m going to review. After a couple of not-so-great visits, I had been postponing a review of Coyote Grille and Cantina until I could figure out if I had anything good to say about it, and if I did, what was it?

It’s not as if I don’t like this place. I do. I would go so far as to say that we patronize this place a lot. And in view of this, I believe that as a regular customer who has spent her hard-earned discretionary income at an establishment, I’m allowed to write honestly about a business that hasn’t fully met my expectations as a consumer.

So I’ll start with the bad news.

Service has been inconsistent over the past year: One server seemed to completely forget us, bringing our food late and forgetting our drinks — all of which led to us missing a movie. Another time we arrived well before closing and were told the kitchen was closed. (If you’re closed, lock the door.) On a happier note, during a more recent visit, we received excellent service from a young woman who seemed to be waiting on ALL the tables. She made great customer service look effortless, and I could tell the diners appreciated her hard work.

Scrolling through the reviews on Yelp, I see I’m not alone in some of my observations. Like several reviewers, I believe the drinks are terrific. I highly recommend the Lime and the Coconut margarita or the Blue Moon margarita. One reviewer suggested it as a drinks-and-apps place, and I’ll agree with that. As far as the food goes, I don’t find their Tex-Mex to be all that innovative, but it is nice and they do have some affordable lunch deals. If you take advantage of those popular lunch deals, be ready to get up close and personal with the other patrons. Like many Northern Virginia restaurants, the interior is a bit cramped, and it’s baffling to me why large groups (8+ parties) seem to think such a small restaurant would be a great gathering spot. The outdoor patio is better for bigger parties, but in an effort to keep it open year round, they’ve installed heat lamps that can roast you.

As I said, I do like this place, so we’ll return to Coyote Grille again and again. I just hope at some point there’s an internal push for improved customer service.

Where: 10266 Main Street
Fairfax, VA 22030

Phone: 703.591.0060

Hours: 11 a.m.(Close not listed)
Sunday brunch: 11 a.m.-2 p.m.

On Google Maps:

 

 

On Yelp: Here

On Gowalla: Here

On foursquare: Here

Author: Jacqui Barrineau

Jacqui Barrineau is a writer and editor who lives in the suburbs of Washington, D.C., with husband Trey, a Shetland Sheepdog, and two unhelpful-but-funny cats. Her work has appeared in "So to Speak" and "Calliope," and she's a regular contributor to the flash-fiction sites Paragraph Planet and Doorknobs & Bodypaint. Once upon a time, she was the audience engagement editor at USA Today. Now she does other fun things that involve advertising, marketing and social media. The views expressed here and in other outlets are hers, not her employers'. Outside of work, she's proud to serve on the Northern Virginia Community College Marketing Advisory Committee. As a committee member, she joins industry leaders in lending their knowledge and expertise to ensure the college's Marketing curriculum is relevant and responsive to the needs of the students and the surrounding business communities.

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